Add new comment. @courtdough82 1/2 Good Sunday afternoon, SunTrust now Truist here. @buckbelue8 can hit it out of Suntrust park. @carab1985 What is a One-Time Passcode? Suntrust Mobile banking down. SunTrust digital access is down for all customers. The SunTrust Mobile App is optimized for your Android device and is specifically designed to provide quick and secure access to your personal accounts. Add new comment. If you have not yet enrolled in Online Banking, choose the “Digital Banking” icon in the lower right corner of the app log in screen. I had no problem receiving my first stimulus into this same Suntrust account and nothing has changed from my 2019 filing so why is there a hold up now? We are apologetic to hear that you are unable to access your Mobile Banking services at this time. Doesn’t even say the password/username is incorrect just keep reloading the same login page, Somebody tell @SunTrust that its not a good look when a customer opens an account, then immediately cant do online banking because the website is down plus there are no Sunday tech reps. @kade6767 All systems are up & running with no issues being reported. Help!!!! @brianmuddradio Don't you miss with your small business....long meetings with your CPA firm on how the Gov is soaking you and how to mitigate, or, like me this week...2 hours a day on the phone with Suntrust trying to figure out why their payroll doesn't work ? Just opened my acct last night and ready to close it today. Are you also affected? We are apologetic to hear that you are unable to access your Mobile Banking services at this time. @SunTrust why is the business account login not working? downdetector.com The bank first reported its online banking systems were down on Sunday in a message posted to Twitter through its official account. Equal Housing Lender. 2 SunTrust does not charge a fee for the use of SunTrust Mobile Banking. Somebody tell @SunTrust that its not a good look when a customer opens an account, then immediately cant do online banking because the website is down plus there are no Sunday tech reps. Both of my banking apps have been down since yesterday! I’ve typed the credentials but it’s not letting me in. This outage joins a recent spate of high-profile banking snafus this year due to system upgrades and technical glitches. @KristinaBrents For more information about SunTrust Bank, visit SunTrust.com @AskSunTrust @SunTrust is mobile banking down? All systems are up & running with no issues being reported. ?? For reprint and licensing requests for this article. Do not under estimate him ? @SunTrust Your customer service center absolutely sucks. I see no login form like there used to be, and clicking on the Sign On at the top of the page does nothing. Check for overpayment generated 11/25, mailed 12/8. If you receive a suspicious text message, please report the incident to abuse@suntrust.com. @Scott72753246 @AskSunTrust @jotieee_ Seems suntrust mobile banking is currently down cos I can’t login now 2020-08-07T15:17:23 @LandisWeaver The ATM is down at the local @SunTrust where everything seems worse since the merger. Weeks away from succeeding Michael Corbat, Jane Fraser said she’d consider streamlining some units or divesting others as part of her effort to kick-start return on equity. @AskSunTrust K. W. b. L. A. SunTrust Bank’s online and mobile banking platforms are down due to a system upgrade that went awry, and the regional said it is unclear when customers will be able to access their accounts. We were performing a normal system upgrade that experienced technical difficulty. Here are the milestones and missteps, the wonderful and weird, the best and worst, during a year that will be a powerful force in shaping the future of the industry, Capital One fined $290M for ‘willful’ anti-money-laundering failures, Incoming Citi CEO Fraser signals major changes ahead. Read further for details and other important information. I already called and nothing was resolved. WTF?? We are apologetic to hear that you are unable to access your Mobile App services at this time. @TheFieryGinger Their customer service was very nice and accommodating. @Guy726 @SunTrust Right??? Reports; Sites; Secondary menu. I found some critical security issues on your website. @AskSunTrust mobile deposit down? For account information, the bank … So can you address me where should I report these security issues? Although SunTrust recently merged with BB&T to form Truist, it still operates as an independent bank, with branches in 11 Southeast states. Downdetector® is among the federally registered trademarks of Ookla® and may not be used by third parties without express written permission. ^JW. SunTrust's online banking services went down on Sunday morning after a routine technical upgrade. Is it enough? SunTrust Bank reports @AskSunTrust @GoAllInOrg Good Wednesday morning, SunTrust now Truist here. If you do not already have a data plan with your wireless service provider, normal data rates will apply. Brilliant. No call back as they have my cell#. @GoAllInOrg Good Wednesday morning, SunTrust now Truist here. @680TheFan, @SunTrust why is the business account login not working? Their customer service was very nice and accommodating. 3 separate calls, for the same issue( which should be easy to fix) on hold for 15 plus minutes and then just disconnect me. The bank had been directing people seeking assistance to their local branch, ATM, or to call 800-SUNTRUST. In February, many TD Bank customers could not digitally access their accounts for more than a week despite careful planning and preparation for an upgrade by the bank. -. @MizCamille We would recommend double-checking your network connection, clearing your cache/cookies, and verifying your credentials. South African bank's approach to chatbots offers lessons for U.S. players; small lenders embrace automation for latest PPP round; flush with capital, Canadian banks eye U.S. acquisitions; and more from this week's most-read stories. Have been in line for drive-thru for over 30 minutes. The regional bank first posted notices to social media on Sunday at 8:24 a.m. that its mobile and online banking access were down. @Guy726 @SunTrust Right??? 2021-01-17T09:16:59-05:00. Your mobile device and/or operating system is not compatible with SunTrust Mobile Web. @AskSunTrust, Page last updated by You have successfully signed off. Please try again.”. Reassure customers that your call is legitimate with verification and enhanced mobile display. Both mobile and online banking are down. I’ve typed the credentials but it’s not letting me in. Simply install the mobile app on your Android or iOS smartphone to access the products and services offered on SunTrust Digital Banking. 4. Please update social media if so, many unhappy customers. Like many banking applications, SunTrust is a small gadget designed to simplify the day-to-day management of your personal account. Getting ready to hit the golf course soon⛳️ @HMason14 @DanMathewsATL @KeithIpp86 Who else is working? Your name * E-mail * The content of this field is kept private and will not be shown publicly. I already called and nothing was resolved. Check balances at checkout, transfer funds at the office, make deposits in your living room and more with SunTrust Bank. Anyone else having issues?!?! Thankfully currently, we aren't showing any outages. Still no return of escrow acct funds. Twitter @cales157 Problems at SunTrust Bank Problems at SunTrust Bank. @judgealexferrer @BankofAmerica I switched to SunTrust late last year and I’ve had no problems with them at all. @AskSunTrust Absolutely not. All systems are up & running with no issues being reported. Report SunTrust Down. @Hillrraaay 2/3 working properly. what is your email, @business *I load both USA and Canada account We are apologetic to hear that you are unable to access your Mobile App services at this time. @judgealexferrer @BankofAmerica I switched to SunTrust late last year and I’ve had no problems with them at all. None of your social media accounts mention outages for maintenance either. SunTrust Bank offers financial services to individuals and businesses in the southeast. @courtdough82 1/2 Good Sunday afternoon, SunTrust now Truist here. Everyone else seems to be getting theirs. -. Both of my banking apps have been down since yesterday! Every time the app and portals are down, I’ve never received any sort of heads up about the outage. Site: SunTrust. I’ve been trying to mobile deposit a check for 2 days now...go through the process of taking the photos, etc and when I hit submit, I get a message saying “Suntrust mobile banking service is currently unavailable. Call then cut off before I could speak to rep. @AskSunTrust I have tried to get a supervisor to help me solve a problem with Suntrust/Truist. Login/Register; Mobile banking. @Hillrraaay 2/3 working properly. The Pittsburgh company intends to continue adding commercial offices and retail branches in markets it had been eyeing before agreeing to buy BBVA USA for $11.6 billion. @business *I load both USA and Canada account @AskSunTrust I have tried to get a supervisor to help me solve a problem with Suntrust/Truist. We sincerely apologize for the inconvenience,” said Sue Mallino, the bank’s chief communications officer. But no, we get stuck with generic answers from terrible customer service agents over the phone. I would make a transfer in the morning. Via Contributor, Your name * E-mail * The content of this field is kept private and will not be shown publicly. The ATM on Seminole Boulevard will allow no fee withdrawals but does not accept deposits with your SunTrust card pending full system integration as it is BB&T branded. @HiloHIChadO @jennypha_ (1/2) Hi, we are sorry to hear you are having issues with the SunTrust Mobile app. SunTrust's online banking services went down on Sunday morning after a routine technical upgrade. CEO Charlie Scharf’s long-awaited expense-reduction plan got a chilly reception from investors. It looks like the @SunTrust web site is broken... again. @680TheFan. @AskSunTrust You would think that if we could fix the problem immediately and avoid having to jump through hoops, Suntrust would be willing to help. Getting ready to hit the golf course soon⛳️ @HMason14 @DanMathewsATL @KeithIpp86 Who else is working? @SunTrust Your customer service center absolutely sucks. 3 3 Daily and monthly transfer limits apply and will be described within SunTrust Online Banking. ^JW. Everyone else seems to be getting theirs. BOA SunTrust Citizens Chase They have just gotten awful, no customer service whatsoever. © Ookla, LLC. @jennypha_ (1/2) Hi, we are sorry to hear you are having issues with the SunTrust Mobile app. Comment * Notify me when new comments are posted . Via Site: SunTrust. The first message of the outage was posted Sunday morning. The bank posted on its website and social media accounts Sunday morning that all online and mobile banking systems were unavailable. I found some critical security issues on your website. @RandoArcher I have been able to log on to Suntrust mobile banking once since Friday. Leave a message in the comments. *SunTrust does not charge a fee for the use of SunTrust Mobile Banking. @SunTrust i have an issue with my account. Thankfully currently, we aren't showing any outages. ?? Do not under estimate him ? All systems are up & running with no issues being reported. Just opened my acct last night and ready to close it today. 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